How to avoid being ripped off by home security companies

By Giles May

There's nothing worse than being burgled. After all, if there's one place you need to feel safe and secure it's your home. Fortunately, home security is relatively inexpensive, and in just about every locality there are specialists that can install alarms systems.

You should be extremely careful when commissioning a company to install a security system, and with so many companies around, it can be daunting to choose between them. Here's the "due diligence" you should conduct to ensure you find a quality security company.

1. Do they offer free surveys & quotations? Avoid any company that won't attend your property for free to quote. Good ones will make constructive suggestions for improving your home security, and supply you with a free detailed survey & quotation, and definitely not pressure you for a decision there and then.

2. Are they an established local security company? Local companies work hard to develop & preserve their reputation by giving a good service and will gladly supply references when asked. Another tip is to look round your local town, and you will notice security company stickers on external bell housings. His will tell you who the most popular companies in your area are, so you can draw up a shortlist to contact.

3. Are they a member of any trade associations? Find out which one and check that they are an established association online. Avoid those companies that belong to minor associations that can be joined easily and cheaply. Most security installers will display details of their accreditations online, so by searching online you can become familiar with the reputable security associations.

4. What guarantees are offered on their installation and equipment? You want one year as a minimum - some may offer more, and others will offer some kind of extended warranty, perhaps at a small cost. If something goes wrong with the system - for example, the alarm goes off and you can't turn it off - what are their response times. Also, do they offer maintenance packages and monitoring services ?

5. Do they project an aura of professionalism? The representative who does the first visit must seem professional to you. Check their paperwork - does it professional looking or do they write on scrap paper? Are their vehicles clean and sign written ? If you have nay doubts about their professionalism at this stage, then you are unlikely to be happy with the end result.

6. Finally, do the details of the alarm they are quoting you for, match your needs and lifestyle? Have you told them about your pets, children and any specific requirements you may have. That way they can match a system towards your specific needs. If you feel you have to change your lifestyle to conform with their alarm system, then seek an alternative.

If all the above conditions are met, then go with the company you feel most confident in. It's not always down to price, especially when protecting your greatest and most important investment - your home.

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